Mailbox

support@elfbar.com

To enhance our service and address the issues you have identified, we kindly recommend that you send us an email with the following details.

- Your organization and contact information 
- Products and versions affected
- Description of the potential vulnerability
- Information about known exploits
- Disclosure plans
- Additional information, if any

ResponseTime

We will send you vulnerability response related information via email within 48 hours. We will also provide continuous updates on the progress of the solution development through email.

*Note: Actual vulnerability response time may vary depending on the risk level and complexity of the vulnerability

Product Support Policy Overview

We do our best to provide continuous security updates for our products, covering products related to the ELFBAR brand.

The security updates generally include the latest security patches, security vulnerability fixes, and other security improvements.

We will maintain security updates for 1 year from the date of shipment of certain device models(Except for ELO products).

We also provide detailed software support information for some products on the Product Software Support Information page.

*Security updates cover product hardware (firmware), pre-installed software, software that implements necessary product functions, and external control software.

*Different device models are subject to varying security updates and after-sales service periods, normally not more than 1 year. Please click this link for detailed information. Please click this link for detailed information.(Link: https://www.elfbar.com/warranty-terms-conditions)